Convention Insider (Conventions.net)

I was talking to a friend yesterday about the idea behind a trade show manager that would wait up until the show date to cancel it and take the money and escape out the back way.  That sounds a little dramatic and perhaps it is just the movie of the week that is playing in my head when I imagine that actually happening but it could happen.  In fact in 1995 I remember a man organizing trade shows in Houston, Texas while sitting in his prison cell.  He would set up the event sell exhibit booth space and then cancel at the last minute and not give anyone their money back.  He would tell vendors and others that there was not adequate parking.  As I said, it should be the movie of the week.

Today, 15 years after the fact, the economy is struggling and people are having difficulty getting new businesses to work and flourish.  This is part of the other problem with trade shows, events and conferences that are failing and not getting off the ground.  There are not enough sponsors willing to fork over money for the events that are starting and the organizers have no financing to get a year under their belt and lastly, attendees cannot afford to attend.  It seems to be a vicious cycle and in among this craziness is people wanting to take advantage of others.

How do you protect yourself in a situation with new show organizers that have the opportunity to be a good event but must either cancel the event or have it be a failure when you show up and present your trade show best to very few attendees?  There must be ways for you to protect yourself from this.  I want to explore this more and would ask that anyone that has experience with this leave us a comment.  I would love to talk to some wily veterans that might have this knowledge and might know how to combat the problem.  If you have had this happen either as an organizer or an attendee or an exhibitor I would love to hear from you.  Let us in on what happened and how.  I am going to do some further research on this and run a series of information on Trade Show and Convention Fraud.  I might even throw in some of my own experience.  I think this is something that is very unfortunate and something we should all be aware of in this tight economy.

One of the things I do quite a bit is speak at conferences around the country.  I use speaking as a way to help promote my business because I am seen as an expert or a thought leader by presenting on topics within my industry. I try to help promote my speaking at events by sending out a number of messages on Twitter and letting my community on Facebook know where I will be speaking, and I generally try to get people to know where I will be and where they can find me.  It is good business to promote yourself through speaking.

What I don’t see often enough is speakers that promote the shows that they are asked to speak at on a large scale.  It is a win win situation when asked to speak at a conference.  You get the chance to be seen as the expert and the conference gets your content to provide to their attendees.  The latter part of that statement is the most important, the attendees to the event.  You can help the conference by getting people in the seats.  Many would argue that is is a responsibility to help the show organizer to get people to come to the show if you will be there speaking.  If you are not selling yourself and the conference you are not promoting well.

If you have a website advertise the upcoming show on space that tells your community about the conference.  When commenting on blogs about your topic, tell people where they can go to register for the event. Have a Slideshare account?  Make sure you upload your power point presentation.  All of this can help your presentation and help the event where you are speaking.  Bottom line is if you are asked to speak, do your part to help promote the conference to make it a success.  If the show is seen as a success and you helped make it work, you will be asked back for future conferences to be seen as the expert in your field.  It is good business.

Photo via Daveness_98

I have seen it a thousand times and experience it nearly everyday in my kids, video garners attention.  What I mean by that is when I tell my kids to do something they always say, “just one more second, I want to see this!”  It is that last minute piece of video or cartoon or what ever the case.  I see it at the local bar, with video in the background everyone gravitates to the movement and the sound or the flashy images going on the screen.  It can be a commercial for some obscure soap, the latest television show or the scores of the day and the weather channel.  It doesn’t matter what the images are, we always seem to gravitate to the television screen or video screen.

Your exhibit booth can be the same way and garner the attention of trade show attendees by using the same content.  If you have a short 3-5 minute video that can be looped about your product or service, make sure you put it in a place that is seen by the attendees as they pass by an then take note.  I would be willing to bet they like my kids or like that restaurant customer have to just watch that last bit before moving on to the next thing. The example in the photo here is an exhibit display offered by Skyline Exhibits showing a video in a display wall.  Many exhibit booth dealers can provide you with systems for video to be integrated into your display.  This will give you every opportunity to capture the attention of attendees.   It gives you every opportunity to strike up a conversation that might not otherwise have happened without a little video in their world.

Photo via Skyline Exhibits

I recently attended a “hybrid convention” and I will talk more about that when I recap my attendance at the latest TS2 show in Boston.  The show as a great success and I want to absorb all that went on there but I wanted to quickly get the information out here on location based software.  Location based software or what is used in “geo-location” is all the rage in the mobile community and the geo-location community.  What is geo-location based software?  This is software that pinpoints your location using cell sites or global positioning sites.  I can locate where I am using my mobile phone.  This has lead to the software like what is being used now by the early adopters and the technology world.  What are the applications that are being used?  The two main applications are Gowalla and the one I am using called Foursquare.

Foursquare was recently mentioned at the TS2 show by Jim Rooney the head of the Massachusetts Convention Center Authority, someone that we have featured here before as a forward thinking leader in our industry.  Jim is responsible for helping run, along with his great staff of people, the Boston Convention Center.  He mentioned that he is looking into the location based applications as a new technology they are interested in implementing at the MCCA.  This can only mean that many of the leaders in the space are also looking to use the new software and its applications.  If you want to look into this as a way for you to make your convention or trade show better, we can help.

The catch to the title of this post is ironic.  I am attending some interviews of some key figures and players in the industry at the TS2 conference but I am not actually in Boston.  I am in the comfort of my own office from Colorado.  I did the same thing yesterday as the crew in the Boston Convention Center put together an online stream of the convention floor called #InZone.  That is the hashtag that is being used on Twitter and across the online world.  You can follow along with what is happening on Twitter and online if you choose.  The link for that may change and be inoperable but if you see it today you may still have time.

The online presence is being sponsored by the folks over at The Expo Group and my friend Dana Freker Doody is helping put that on.  It is how I heard of its existence.  She reached out to her community and told all of us that it existed. The other sponsors to the event include the MCCA, 3DMedia, Emilie Barta, CORT, IEP, and Digitell.  All of them put this together to make it a great experience.  I will talk about this more and perhaps even get an interview after the show is over with Dana Doody about the post show recap.

I was reading through an article by Rachel Wimberly over at TSNN.com about a Denver convention of teachers and their use of Wifi.  The event I am speaking of is at the Colorado Convention Center in my part of the world.  The convention is the International Society for Technology In Education or ISTE.  The article references Smart City a company that we have featured on here before and a company that is well known in the Wifi space for conventions and trade shows. I think that what we see in a convention like ITSE is going to be the wave of the future for conferences.  What TSNN writes is:

Of the 18,000 attendees who showed up for the event, 16,500 of them were online at any given time. Donella Evoniuk, ISTE’s senior director of conference services, said the event has offered free Wi-Fi since 2001, and they have worked with Smart City for several years to ensure the attendees’ demand to be online is met.

I am in the world of social media so it may be that the events that I mostly attend and the ones I am invited to speak at may be more technically minded and may involve more attendees online, but I do think this is a trend that will continue in all conferences and trade shows.  The article goes on to state:

Smart City has worked with ISTE on several shows, but Evoniuk said when a preshow survey indicated more than 80 percent of attendees intended to bring their laptops to the show, as well as 50 percent planned to bring both a cell phone and a laptop to the event, they knew demand was going to be unusually high. On top of that, ISTE promoted active back channel communications through live Twitter feeds and the ISTE 2010 Blog Roll, she added.

This is only going to be more of the norm.  I am constantly wondering what the “connectivity” is going to be like when I attend events.  With the new social networking sites like Twitter and Facebook having the success that they are and the participation we are seeing in the realm of those social sites, we can assume that everyone wants to be connected.  There are plenty of new technologies that are being developed for conference and convention attendees in mind that are integrating connectivity in the wifi space that we will see become more prevalent at conventions as well.  The article seems to make it sound as if this is a new idea, but in reality, this is slowly becoming the norm.

I was having a discussion with a colleague the other day about using email marketing as a way to get the word out and help get information to a customer.  I am still a child of email myself and I check that usually before I get my coffee in the morning.  A recent study reported by Mashable indicates that the next generation may be checking Facebook before they have their coffee, but I for one stick with the basics and go through email.

I continue to receive email updates from conferences and trade shows I have attended but for the most part, they smaller shows only send out a few updates a year and those are usually centered around events such as a call for speakers, or a sale of early bird tickets or other bigger announcements.  I think that is a poor use of email and newsletters.  Email is a great way to get up to speed year round and keep things fresh in the minds of your attendees, exhibitors and sponsors.  It is a great tool for helping you garner more sponsors in fact if they think you will be promoting them all year.

There are many email services out there and none of them are head and shoulders about their competitors.  I like to see a company that provides good analytics and one that allows you to customize your emails easily.  I know that some of the companies out there even have the ability to integrate with your blog and other social networks which is a nice touch.  Are you using email as a way to market your event?  How many emails is too many versus how many are too little.  I like to think that once a month I should be seeing your event show up on my radar and as we get close to your event you should get out as many as one per week.  What has worked for you in the past?

Canceling an event that never seems to get off the ground can be a difficult decision.  There are many things that go into making that decision, be it sponsorships that are on the fence, and attendees coming on board or speakers that will make or break both of the foregoing.  I was watching around the Internet this weekend and noticed that a recent tech event in Italy was canceled by organizers here in the United States.  It was not a great story to read as I too have been part of a failed conference and it was a difficult time for all.  There are sponsors to answer to and their are attendees to work out issues with and finally making things right for speakers that are making commitments can be a hassle.  All-in-all, I don’t wish a failed event on anyone.

When is it time to call it quits or when is the time for that pass fail grade for your event?  For many it seems to revolve around money.  If an event does not get the number of attendees for their needs to pay hotels and facilities, the answer is simple.  You cancel the event by necessity since the money is no t in the bank to support the event.  Some sponsors want certain criteria to be met before they will provide the check for the vent and if that does not happen, that too is a trigger to call it quits.  In this particular instance it seems that a combination of money and logistics caused the event to fail.  They had to cancel the location of the event as the hotel required a deposit that was not paid and they themselves pulled the rug out for organizers. This is very unfortunate as there are tales now of attendees showing up for an event and not having the event take place.

I am also disturbed by organizers that are putting together events and have no intention of having the event take place.  I have heard of some fraud going on in our industry and that is very disturbing.  Making exhibitors pay for booths and sponsors to pay for sponsorship of events and when the time comes for the convention or conference to take place the organizers are no place to be found.  This is a practice that seems to give us all a black eye.  When is the best time to cancel an event?  My hope is never.

I have been traveling around the state of Colorado for the past week and most of the time has been spent in the high country of places like Vail, Aspen, and Steamboat Springs.  These are normally known here in Colorado as Ski Country USA.  At this time of year however there is no skiing going on when the heat reaches temperatures in the summer of more than 80 degrees.  That may not sound hot but when Denver and Grand Junction on either side of the mountains is in the 100 degree area, the mountains are normally 20 degrees cooler.  This can help you beat the heat when you want to plan an outside event or an event where you can enjoy the out doors.

Vail, Colorado is a relatively new town having only been conceived in 1966 after the ski area opened in 1962.  My grandparents purchased 65 acres f land on the North side of the highway that ran through the valley in the 60′s and I had an opportunity to see the Vail Valley grow into what it has become today, an oasis in the rocky mountains where celebrities come to be seen, where skiers come to learn their craft and where events occur year round for corporate retreats, meetings over every kind and even a trade show or two.

If you are planning a conference in the summer and want to find a way to beat the heat and everyday look and feel of a conference in the big city, try thinking about having your show in the mountains of Colorado.  Vail has everything the big city has, airport access, restaurants, conference centers, and also something the city might not have in the summer, cooler temperatures!

[photo via Wikimedia Commons]

I was reading Rachel Wimberly over at Trade Show Network News about the latest in the meetings industry.  A study was done by the Professional Conventions Management Association, American Express, and the PMCA Education Foundation where they surveyed 505 professional meeting planners.  The results revealed that their was in an increase of 15% more meetings booked in 2010 from 2009 and 24% more meeting booked for 2011 over 2010.  It seems that we are climbing out of the economic hardships that the meeting industry has see over the last few years.  This seems to be a trend in other industries as well.

Deborah Sexton was quoted in the article as stating:

“While it’s been a difficult 18 months for our industry, I’m encouraged to see both actual business, as well as business sentiment improving,” said Deborah Sexton, PCMA’s president and CEO. “There continues to be caution in budgets and cost controls, which is to be expected, but if we can stay on this positive trend path there are certainly brighter days ahead for meetings.”

It appears that their is still caution going forward with the meeting industry and companies are not booking at places such as resorts and cruise ships like they once did in previous years.  This is not surprising as the industry begins to creep out of its shell.  Hotels saw the most increase of bookings in the meeting industry as they are a safe investment for any companies out there.  They tend to see the benefits first when a change occurs.