Convention Insider (Conventions.net)

One of the things that see a quite a bit is the fact that many exhibitors just show up and hope people will come to their booth and buy their products or services.  This is such a missed opportunity if you don’t take advantage of the fact that you are giving your customer a chance to meet face to face and experience your conversation first hand.

I try to make as many appointments wit all my contacts that I can. This helps me set a good schedule before the event and sets out my time.  I can stay on track that way and make sure I get the biggest bang for my buck.  There is also another underlying thing that happens, people talk about you and the fact that you will be at the event.  Many of the people that you make appointments with will talk about you to your friends, your competitors and others in your industry. You ge4t seen as the expert or as the person in the know about what is going on at the event.  You are seen as the person that they need to know and meet or compete with on the floor.  This increases your stock exponentially.  Make your contacts now and get your calendar set before the show and you will see great benefits.

I have been asking many of the event coordinators I know how they gather feedback from their attendees.  With all of the social media tools that we have that allow us to listen in online to conversations that others are having, we get a chance to hear first hand what many are saying.   We can see what they say on Twitter during the show and we can see what they say on their Facebook pages after they get home and finally blogs are a great source for reviews of how your event went or how the show was perceived by those in attendance.

Listening to that feedback can be invaluable when you are wanting to implement changes to your format, your exhibit space or other parts of a show to make sure you are keeping the sponsors happy, the attendees and the exhibitors.  I was reading recently that a convention that was taking place in Las Vegas is now moving due to the feedback received by the attendees.  This is a bit of a drastic move on the part of the organizers but it may provide to be the best move for their business. They listened to what was being said about the location and now are moving from Las Vegas to Anaheim.  Listening to your detractors is hard but you can make it a positive.

I am asked to speak at a number of events and conferences.  One of the things that I see is on the rise is the fact that many speakers are cutting there speaking fees to the bare minimums to get more work.  This is undercutting the industry for those that have been charging fees for their services for a number of years at the same rate.  The competition is creating price wars due to the sliding economy.

Some of the things that I see speakers are doing is not figuring in their normal fees are things like expenses for travel, expenses for being on site, and the expense of their time.

Conferences will often times pay for the plane fare to their event, pay for a hotel room for them to be at the event for the duration, and will provide the stipend for their speaking fees.  This is becoming a rarity for the event space or conventions and trade shows.  We are now seeing speakers lining up to speak at events for the exposure they get and not charging for those other areas.  They figure that this is a marketing or an advertising vehicle for their true businesses.  They are giving away their expertise on the bet that they may get business from the speaking gig.  If that proves not the case, they have lost that opportunity and they are then on to the next gig.

Meanwhile, speakers are devaluing their services and the services of their peers.  Their peers are unable to compete with those that are giving away services for free and not charging for things that they normally wold as they are hoping to make that up in the sales cycle.  The enabling of this are event planners and convention organizers that are having to cut costs and cut budgets for the content they are providing their attendees. We are seeing the economy change how we do business in this industry and speakers are being hard hit by the new changes.  How is the economy changing how you do business?  Would love to hear your opinions here.

My friend Dana Doody from The Expo Group sent out a twitter message this morning and I picked up on about 4 tips of things that exhibitors should not do on the show floor in their booths.

These are really good tips.  The one about speaking too much in your booth is a great tip and one that I have issue with in my own experience.

This is a great way to use a social media tool like YouTube and your own knowledge of your conference to help people have a better experience.  If you are an event organizer take a note here from someone that is using a tool that will help remind your exhibitors about how they can make your event better for them and better for the attendees and others.

Is your convention or event accessible? I am not speaking about the ADA and whether persons with disabilities are able to attend, I am talking about whether the event itself is easily accessible.  I recently agreed to speak at an event that is in a very nice place that is out of the way in a quiet setting. We have a very nice location and the hotel is going to be a very beautiful setting.  The problem is not the location as it relates to the experience while there, the problem  as I see it is how to get into and out of the location from all over the country.

I will be flying a few hours to get to the nearest large city, will then have to rent a car to get the the smaller town that is not as accessible by commercial airlines.  This creates a hardship on the speakers, and those attendees that will be coming from places that are not necessarily easily traveled by car.  This needs to be taken into account when making plans or when planning the date and location of your event.

I love speaking at smaller events that provide a good setting for learning and for a closer dialogue between the experts speaking and the attendees. I really like a out of the way place that also allows attendees and those involved to have a near vacation like experience.  The problem is it has to be accessible and it has to be able to allow people to get there and out of the location as quickly as possible and with the least amount of cost. This will allow you to have better attendance and a better overall experience. These issues will allow you to have better attendance for years to come.

I have been thinking for a while about convention and trade show leaders.  The people that lead us up the hill in this time of economic troubles.  The ones that make us feel good about where we are in the industry.  Those that are our though leaders and those that have companies that they are keeping on the path to success.

I have been thinking about what makes a good leader and what do the conferences, conventions or trade shows that are successful have in common?  I think the answer is simple and obvious, they have good leadership.  Last night on Twitter this conversation came about about companies that work well and what they have in common.  It also talked about the traits of the leaders of those companies that were successful.  Some of the traits of the leaders were:

• Passion
• Vision
• Fearlessness
• Determination

Those may sound like things we all have but in some leaders that exude these traits.  The funny thing is that if you ask each of us about what we think of when we think of a good leader and what traits we find important, each of us would have a different answer.  It does seem that we all wont to follow those that inspire us to be followers.  Some leaders have a confidence that we want to follow. It makes me think of what are the traits I want to see in a leader.  I have talked about events that fail and have been talking about events that are struggling but those that are winning the struggle and the battles are those with good leadership.  What are the things you look for in your event leadership?

Photo via Hamed Saber

Does your convention have a security plan?  If not you might want to think about what occurred today in San Diego at ComicCon.  I have written about ComicCon before and it is one of the conferences I would most want to attend.  It is unfortunate that today it had an issue with attendee violence.

It has been reported that in Hall H of the San Diego Convention Center where ComicCon was taking place that an attendee of a session was attacked by another attendee and allegedly stabbed in the eye with a pen over a dispute involving a seat.  The attendees of ComicCon are very loyal fans and apparently issues caused the escalation of the incident.  I read about the incident on Twitter and Facebook, which seems to be the breaking news rooms of today.  I am not sure what all the facts are at this time but it made me think about convention security.

I will ask the question again.  Does your convention have a security plan?  I am sure in this particular instance the San Diego Convention Center had all the bases covered and it seems that the incident did not get further out of hand.  As I understand it they had police there quickly and had the matter under control.  I will discuss more about security in conventions or trade shows, but for now let’s see how the story of this unfolds.

One of the things I do quite a bit is speak at conferences around the country.  I use speaking as a way to help promote my business because I am seen as an expert or a thought leader by presenting on topics within my industry. I try to help promote my speaking at events by sending out a number of messages on Twitter and letting my community on Facebook know where I will be speaking, and I generally try to get people to know where I will be and where they can find me.  It is good business to promote yourself through speaking.

What I don’t see often enough is speakers that promote the shows that they are asked to speak at on a large scale.  It is a win win situation when asked to speak at a conference.  You get the chance to be seen as the expert and the conference gets your content to provide to their attendees.  The latter part of that statement is the most important, the attendees to the event.  You can help the conference by getting people in the seats.  Many would argue that is is a responsibility to help the show organizer to get people to come to the show if you will be there speaking.  If you are not selling yourself and the conference you are not promoting well.

If you have a website advertise the upcoming show on space that tells your community about the conference.  When commenting on blogs about your topic, tell people where they can go to register for the event. Have a Slideshare account?  Make sure you upload your power point presentation.  All of this can help your presentation and help the event where you are speaking.  Bottom line is if you are asked to speak, do your part to help promote the conference to make it a success.  If the show is seen as a success and you helped make it work, you will be asked back for future conferences to be seen as the expert in your field.  It is good business.

Photo via Daveness_98

I recently attended a “hybrid convention” and I will talk more about that when I recap my attendance at the latest TS2 show in Boston.  The show as a great success and I want to absorb all that went on there but I wanted to quickly get the information out here on location based software.  Location based software or what is used in “geo-location” is all the rage in the mobile community and the geo-location community.  What is geo-location based software?  This is software that pinpoints your location using cell sites or global positioning sites.  I can locate where I am using my mobile phone.  This has lead to the software like what is being used now by the early adopters and the technology world.  What are the applications that are being used?  The two main applications are Gowalla and the one I am using called Foursquare.

Foursquare was recently mentioned at the TS2 show by Jim Rooney the head of the Massachusetts Convention Center Authority, someone that we have featured here before as a forward thinking leader in our industry.  Jim is responsible for helping run, along with his great staff of people, the Boston Convention Center.  He mentioned that he is looking into the location based applications as a new technology they are interested in implementing at the MCCA.  This can only mean that many of the leaders in the space are also looking to use the new software and its applications.  If you want to look into this as a way for you to make your convention or trade show better, we can help.

It seems that everywhere I go online and where I read most o my news about the trade show industry, all I can see is the worst of times.  The business and industry of trade shows and conventions is filled with gloom and doom.  Attendance at shows or events is down, and sponsors are difficult to get, and exhibitors are tough to get commitments for the events.  This seems to be the flavor of the month for the last few months until I read recently of a study completed by UFI The Global Association of the Exhibition Industry and their Global Exhibition Barometer.

It appears that across the world in most regions profits are on the ride from this time last year and in most case by more than 10%.  This is good news compared to the losses of years past.  It appears that most of the respondents in the study indicate that in the Americas and in the Asia/Pacific regions that we are on the doorstep of economic recovery being it will take place in the second half of 2010.  Those surveyed in other parts of the world believe that the economic recovery will not yet be seen until 2011.  Either is good news being that the economic slide may be over.

This survey was conducted in December of 2009 by 176 companies in 54 different countries and provides an overall look at the exhibitions industry.  If you want to get a look at the survey and its conclusions you can read the report at the UFI site.  How about in your industry, are you seeing the economic turnaround we all are now hearing about or is it still time to knuckle under and tighten the belts for a long hot summer or a long cold winter?  I am beginning to see the writing on the wall that we may have hit bottom. Now if we can only head upward I would be thankful.