Convention Insider (Conventions.net)

Going the extra mile is what I have been preaching to others as I visit with event planners and convention planners at their events across the country.  I recently attended a conference and wanted to share something that I thought might also be going that extra mile that was done at this event.

Many of the attendees that go to events and have never been to the location or have never been in the city where your event is held may not know what the local best restaurants or the local best bars or attractions might have to offer. This is a great time to tap into the visitors and convention bureau staff to get the best places for a drink maybe the best late night dessert bar or even the best place to sing karaoke.  The conference I recently spoke at had a buy one get one free deal for anyone that showed their conference badge at the local ice cream parlor.  I decided it would be a good idea to buy one and take the free one too! I love ice cream.

Find out where these places are in the area and then see if they will give your attendees a little discount or a special offer.  The local business would love the additional customers and your attendees get a good deal on their wares.  It truly is a win-win.  Go that extra mile or even that extra scoop of ice cream.  Iy may make an attendee, or in this case, one your event speakers very happy.

Are you providing the product that your attendees want?  That may seem like a simple question and it may be an obvious one but many organizers and people that are setting forth the program of a convention may not have a clue about what their attendees really want.  One of the best ways to get this information is through the use of surveys.

Many of the conference and convention organizers already have the ability at their fingertips to reach out to their attendees and find out what they want.  I am not talking about the post event feedback that we always look for, but as the event is being planned.  Many organizers are already sending monthly newsletters and those are perfect times to poll or survey their attendees with questions or what they wan to see most at the event as speakers and content being presented, and whether it be workshops or panels.

Facebook and Twitter are a great place to poll your attendees with questions about “chicken or beef” or even the most basic of questions about what they want at your event.  Listening to the industry in the social networks are great ways to find out what is hot in the industry and what the community is talking about and what is garnering their attention.  Keeping an eye on these areas can be quite revealing.

Finally, remember to refer back to those post event surveys that you sent to everyone when your event was over.  If you are not sending post event surveys, you need to find a way to do this to find out what people thought could be done better and then try to implement those changes.  Getting feedback from your attendees is important.  Implementing the changes to make it better is more important.

It is one of the new catch phrases of the year, “How Do I Make My Business Hyper-Local?”  It is often asked and rarely understood.  Businesses everywhere are going global with their reach as they branch out to areas only now offered as a result of the Internet and Social Media.  They are finding new ways to reach the masses and finding ways to cats a wider net to garner more customers.  This is a great new phenomena that is taking hold and will be a new way of doing business for years to come.  Is this a good thing?  I think it is a great thing, but not at the cost of dealing with the customers in your own backyard.  Are you losing the customers in your backyard?

So many times we are seeing that conventions are growing at leaps and bounds as a result of their newly found reach using tactics that allow them to market to a whole new audience.  They love to talk about getting attendees now from other places in the world and from across the globe, but what they are failing to understand is that they are also forgetting the people right there in their own backyard.  The Internet not only allows you to have a greater reach, it also allows you to drill down within the local communities to find those attendees, exhibitors, sponsors, and others right in your own backyard.  Take some time to research not only that customer on the other side of the world that you can now communicate with, but find that customer right on your own street that has been there the whole time.  You will increase your reach even farther just but seeing what is right in front of you.