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Posts Tagged ‘social media’

Going The Extra Mile or The Extra Scoop

Going the extra mile is what I have been preaching to others as I visit with event planners and convention planners at their events across the country.  I recently attended a conference and wanted to share something that I thought might also be going that extra mile that was done at this event.

Many of the attendees that go to events and have never been to the location or have never been in the city where your event is held may not know what the local best restaurants or the local best bars or attractions might have to offer. This is a great time to tap into the visitors and convention bureau staff to get the best places for a drink maybe the best late night dessert bar or even the best place to sing karaoke.  The conference I recently spoke at had a buy one get one free deal for anyone that showed their conference badge at the local ice cream parlor.  I decided it would be a good idea to buy one and take the free one too! I love ice cream.

Find out where these places are in the area and then see if they will give your attendees a little discount or a special offer.  The local business would love the additional customers and your attendees get a good deal on their wares.  It truly is a win-win.  Go that extra mile or even that extra scoop of ice cream.  Iy may make an attendee, or in this case, one your event speakers very happy.

Are You Following on Twitter?

In early 2007, I remember sitting in a bar in Austin, Texas and finding all of my friends on Twitter.  I had less than 100 people I was following then and I could remember seeing in real time what they were doing and what they were reading or watching on television or what bar they were buying drinks at in town.  It was very easy to follow along and it was a real cocktail party at that time.  Fast forward now a few years and my personal Twitter account has more than 11,000 followers and I am trying to follow along myself with more than 8,000 people.  Obviously, I cannot follow along with that many people in the real world of Twitter now but I have a good chance to talking with a few of them during the day.

We here at have been on Twitter for a while now and we are integrating other areas of social media here with our blog too.  I think Facebook is soon to be in the offering of places you can have conversations with us.  I will let you know when we get that up and running.  For now, you can follow along with our tweets at the Twitter page.  We will be updating with you what we are doing, will be sending updates about blog postings, and what new and interesting things we find on the Internet.  We are also working on making sure you know the latest news, and of course, we love chatting with you.  Feel free to follow along with us there and we will talk to you soon…or is it Tweet with you soon?

Gaylord Opryland Resort & Convention Center: Flooded But Not Down!

The fabulous Gaylord Opryland Resort & C0nvention Center, in Nashville, Tennessee, might be down but it’s far from out!

This spring’s catastrophic floods might put conferences and conventions on a delayed schedule, but officials at the venue are confident that before long, the building will be ready for conferences again.  Waters ten feet above room level are no laughing matter, and several newspapers have predicted that it might be several months before this resort, and others, can reopen.

Most conferences that had reserved space at the venue are taking a “wait-and-see” attitude.  For example, the Romance Writers of America, with a conference scheduled in three months, has officially stated that “RWA is contractually obligated to hold its conference at the Gaylord Opryland over the dates stipulated in the contract.  It is up to Gaylord to notify RWA if it cannot uphold its end of the contract. . . .” Most organizations have been most understanding, and it’s also interesting to note that the Gaylord is such a fine venue, the majority of reserved conferences are taking this same “wait and see” attitude.  Good vibes.  When there is open and honest communication, things will almost always work out fine.

In a grand example of social media at its best, Gaylord officials sent an email to individuals with reservations at the venue that said, in part, that “. . . we are disappointed that we will be unable to welcome you at this time.  We will be refunding deposits and payments for all reservations scheduled for arrival over the next 90 days.  We greatly appreciate your patience and request that you allow several weeks for processing.  We are also working with the organizers of all meetings scheduled to be held at Gaylord Opryland to possibly reschedule the meeting at another of our Gaylord Hotel properties.  Please check with your meeting organizer regarding the status of your meeting. . . .”

Another message sent by Gaylord Opryland to its customers stated that “. . . We are continuing to monitor the flood situation in Nashville, and will assess any hotel damage with the appropriate teams.  When there is new information regarding the hotel’s condition, we will poast the news on our website at . . .”

The Gaylord Opryland Resort and Conference Center is not taking any incoming reservations at this time.  The hotel evacuated all of its guests to a shelter and provided them with food, drinks, and bedding.  These guests will have their luggage shipped to them by Gaylord as soon as possible.

In my opinion, this venue is handling this unfortunate situation with great skill, tact, and understanding of the frantic guests and drastically changed plans of conference planners, caterers, vendors, suppliers, and corporations.